# Customer Engagement Playbook (supplier)

How kaizen-agentic supports a **customer engagement repo** (e.g. coulomb-loop)
that orchestrates improvement loops across a pilot roster.

## Roles

| Repo | Role |
|------|------|
| Customer (coulomb-loop) | Roster, ActivityDefinition copies, cadence policy, loop health |
| Supplier (kaizen-agentic) | Agents, CLI, integration contracts |
| Target repos | `.kaizen/` state (schedule, memory, metrics) |
| activity-core | Cron + event orchestration, task creation |

## Bootstrap checklist

### 1. Customer repo

- Register engagement in state-hub
- Commit pilot roster (`loops/kaizen-stack/roster.yaml`)
- Copy ActivityDefinitions to `activity-definitions/`
- Enable definitions incrementally (metrics → coach → optimization)

### 2. Target repos (per pilot)

```bash
kaizen-agentic schedule init --engagement <customer-slug> \
  --agents coach,optimization --bootstrap-cadence hourly
kaizen-agentic schedule validate
kaizen-agentic memory init coach
kaizen-agentic memory init optimization
```

Hourly bootstrap writes `cadence: daily` with hourly `cron` overrides — see
[activity-core-handoff-engagement.md](activity-core-handoff-engagement.md) R2.

### 3. Session close (each agent run)

```bash
kaizen-agentic metrics record <agent> --success --time <s> --quality <0-1>
kaizen-agentic metrics record <agent> --success --time <s> --quality <0-1> --emit-event
```

### 4. activity-core

Hand off [activity-core-handoff-engagement.md](activity-core-handoff-engagement.md)
requirements before enabling event-driven quality escalation.

## Cadence promotion

Customer regulator (LOOP-WP-0004) approves promotion. Re-init or patch schedules:

```bash
# Stabilize phase
kaizen-agentic schedule init --engagement <slug> \
  --bootstrap-cadence daily --force

# Operate phase
kaizen-agentic schedule init --engagement <slug> \
  --bootstrap-cadence weekly --force
```

## Related

- [KAIZEN-WP-0008](../../workplans/kaizen-agentic-WP-0008-coulomb-loop-supplier-engagement.md)
- coulomb-loop `INTENT.md` and `workplans/LOOP-WP-*`